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Return Policy

3. Cancellation of the order without reason
3.1 According to the law, you have the right to cancel your order made in our online store, online on social networks or in our physical locations within 14 days of the purchase and. On behalf of our company, we at AKBARI PERFUME extend this period for 30 days from the delivery of the goods.
3.2 If you wish to cancel your order, it is best to contact us at the indicated customer number: +359877447449.
3.3 In the event that you cancel your purchase, we will refund the full amount transferred by you within 14 days. According to the legislation, it is necessary to return the goods before paying the purchase price.

4. Complaints
4.1 If upon delivery it is found that the goods have a defect, we can negotiate a voucher for compensation or correction of the goods (replacement) of the ordered item. You have this right in the event that a defect appears at a later stage.
4.2 The goods are considered defective if the overall packaging is damaged, part of it is missing or during unpacking and a malfunction of the injection mechanism is found.
4.3. We will be happy to answer all your questions related to complaints at office@akbariperfume.com, on phone: +359877447449 or on site at the stores in Paradise Mall, Cherni Vrah Blvd. 100, Serdika Mall, Sitnyakovo Blvd. 48.
4.4 In the event of a justified complaint, we will bear the costs of delivery of the ordered item.
5. Method of payment and delivery
5.1. The user can choose a method of payment and delivery from the methods offered by us. The customer will be informed in advance about the chosen methods of payment and delivery, as well as about the costs necessary for their implementation. When choosing to pay online, the customer is aware that the amount will be withdrawn from the account at the time of the transaction.
5.3. The delivery time is approximate and depends on the workload of the courier company.


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